FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

Where is the Fast Track desk?

At entrance gate

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

How long will I be in the activity / event last for?

The times will be as advertised

What time should I arrive?

You must arrive 5 minutes before your activity starts. Please report to the Customer Service Desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.

Is Car Parking available?

Yes and all car parking is free

Can I make group bookings?

Yes of course, please phone or email to book large groups

Is there wheelchair access?

Yes

Can I purchase a ticket in-store or on the day.

Yes, as long as we haven’t already sold all the capacity for the event/activity

Do you have restrooms available?

Yes

How can I get in contact with you?

By phone – 07817 691352 or 01785 713045