We can scan the e-ticket on your phone on arrival or you can provide your booking reference number.

Risk-free booking! Create an account during checkout to amend your booking free, at any time…

Subject to availability of sessions. 

We always recommend sturdy footwear as some of our activities take place on grass or tracks. Wellies are perfect and we also suggest bringing sun cream and sunhats as well as a waterproof layer - so you can enjoy your visit whatever the Great British weather throws at us! 

Yes - our handwashing facilities are now more important than ever as handwashing remains the number one defence against infection. Visitors should always handwash after contact with any animals, visiting animal areas and before eating or drinking.

Yes, one carer is invited to join you at no additional cost (free). Please bring your paperwork with you.

Picnics are welcome and there will be a designated picnic area for visitors to eat food that has not been purchased on the premises.

Yes, we are a cashless site and only accept card payments. 

No. Your free ticket for PLAY is for PLAY only. 

Special events such as Jingle-Ville and PYO Pumpkins require a separate ticket.