FAQs / Help
We can scan the e-ticket on your phone on arrival or you can provide your booking reference number.
On completion of your order, you will receive a confirmation email - please bring along your booking reference number or a digital copy on your smart device, which will be scanned on arrival.
If you need to change your tickets to another date or time you can do this yourself online up to 12 hours before your visit. Simply create an account when you first book and note your password. You can then log in using and change session, time or date (You will NOT be able to add/remove people from your booking). There is a fee of £2 to amend the booking.
Following the purchase of your DigiTicket no refunds can be given, and you are not able to cancel your tickets or resell them.
No – due to COVID-19 safety measures paper tickets will not be accepted. Please simply bring along your booking ref number or e-ticket on a mobile device.
No. Due to limits on the number of visitors we can have on site, you must book an online ticket in advance. The safety of our visitors has been at the centre of our planning for opening, thank you for your understanding at this time.
We recommend you allow around 3-4 hours to enjoy all we have on offer at Play – dependent on age of children in group.
The majority of site is wheelchair accessible. However, some elements such as the Lower Drayton Lookout which involves climbing a steep earth track may not be suitable for all wheelchair users.
While the majority of site is pushchair friendly some areas, like the Lower Drayton Lookout and Maize Trail, are on dirt paths and may be tricky to navigate - so it might be easier to park the pushchair and carry little ones in these areas.
We always recommend sturdy footwear as some of our activities take place on grass or tracks. Wellies are perfect and we also suggest bringing sun cream and sunhats as well as a waterproof layer - so you can enjoy your visit whatever the Great British weather throws at us!
Yes - our handwashing facilities are now more important than ever as handwashing remains the number one defence against infection. Visitors should always handwash after contact with any animals, visiting animal areas and before eating or drinking – and ideally wash hands every 30 minutes during their visit, as per COVID-19 guidelines.
Our new, family-friendly toilets and baby change facilities are available, with guidance on how to maintain social distancing and reminders regarding handwashing.
Our Honeypots Café will offer a limited menu including hot and cold food and snacks, drinks and ice cream. Please note all transactions at catering outlets will be cashless.
Yes, one carer is invited to join you at no additional cost (free). Please bring your paperwork with you.
Picnics are welcome and there will be a designated picnic area for visitors to eat food that has not been purchased on the premises.
All visitors must wear a mask or covering when visiting the gift shop or take-away café in line with government guidelines. There is no requirement for our visitors to wear a mask on the farm.
You will find 25 hand sanitiser units around the site, located at crucial points
Our handwashing facilities remain the number one defence against infection and visitors should always handwash after contact with any animals, visiting animal areas and before eating or drinking
We have separate entry and exit routes and a one-way system around the building and outside activities to help with social distancing
Where customers will have to queue, social distance markings are presented
Our staff sign a health declaration before each shift they work and have their temperature checked
PPE is provided to our staff
We have prepared a COVID-Secure risk assessment, which is available on our website
We have developed and trained all our staff in our COVID-Secure Standard Operating Procedures
Sneeze screens are used on our reception area
We are operating a cashless system for the purchase of food, drink and gift shop items